Tar and feathers
I’ve never seen such strange reactions on a blog the past couple of days.
When the site was finally on line again after 29 hours, a strange phenomena happed on the GC.com forums. One was in some kind of rapture and started to praise Jeremy as it was some kind of demigod, giving up his sacred holiday in order to fix the problem so quickly (sic.). I wanted to put things a bit more in a realistic perspective and mentioned the blog with my thoughts on the GC.com outage I wrote earlier that day. Well, I certainly found out the consequences to my cost. I suddenly became a pariah in their sect. How could I be so blaspheme about the situation? Apparently, I was writing bullshit and certainly got the facts wrong. To my knowledge, all I did was just repeating the info available mentioned in the blog posts I’ve linked to in my post. Furthermore there was some nitpicking whether a sprinkler system is better/more human safe or not than Argon/CO2. One didn’t seem to have read that I did mention that there were more modern systems. I just didn’t mention Pro Inert as an example, where the oxygen level of it will prevent combustion, but people within the space will still be able to breathe normally. Mea culpa on that.
But all this lead us away from the real issues. At that time, I seemed to be the only person who’s not happy about the situation and/or the only voice (crying) in the wilderness. Only a few dare devils outside BE, where – looking at those reactions – one seems to look at problems a bit more soberly, did second my point of view. And no, I don’t have the monopoly on the truth at all, in the contrary. But Groundspeak does have the monopoly on the gc.com data and as a paying ‘customer’, I think I have the right to question things as things go wrong. That counts for all goods I pay for. That’s called customer service and some people still take it seriously, despite the comparable amount he asks for his goods.
The fact that things aren’t mission critical – and I should get a life if I ask for more – isn’t an argument. Things got (seriously) wrong which one cover with the cloak of charity. Let’s face it, an error screen indication that some wrong is a bit of an empty-handed result as conclusion of what happened.
Apparently there is no public support for this outlook. Since I’m not going trot on things endlessly, I take note of it and rest my case.
